1. Reservation

The reservation is valid as of the date on which the customer has agreed by reservation calendar, email or with text message (Whatsapp). The reservation will begin on the day of arrival after 15:00 o’clock and the reservation will end on the day of departure before 12.00 o’clock. Or if both sides has agreed to early arriving time or later check-out time (10-20 €/hour).

When making a reservation, the customer must provide their name, residential address, telephone number and/or email address and the number of guests staying for the invoice/payment to be sent. The number of people in the cottages must be observed.

We have a new payment methods. We have introduced the SumUp brokerage service and the NETVISOR financial management system for 2025. We can now accept online payments and the most common payment cards. We will send an invoice by email after booking, through which the rent is paid in 2 installments. The reservation fee, (the 1st payment), is half of the total payment. For accommodations booked less than 2 months in advance, we will charge the full amount.

To cover the invoicing costs, we add a 5 € invoicing surcharge to each email invoice. The invoice can also be sent as a payment link (SumUp), as an online invoice or by post. For other options, we add a 10 € invoicing surcharge. For mailed letters, we add a 5 € postage fee for each invoice or reminder sent.

After making a reservation, please check your email spam folder. Our automated messages and emails usually go to spam, so please check it before contacting us!

2. Cancellation: After payment of the reservation fee

Cancellation of the reservation must be made immediately by phone, email or text message (Whatsapp). The reservation fee (1st payment) will not be refunded! We will not charge the final payment when we receive notification of the cancellation. The reservation fee is charged at least 2 months before the start date of the reservation. For reservations of more than half a year, we charge the reservation fee 1-2 months after the reservation is made.

However, we can agree on a new accommodation period within a reasonable time after the cancellation and depending on the situation, in which case the reservation fee can be transferred in full or in part to a new reservation. A maximum of half a year after the original reservation.

3. Cancellation: After payment of the total amount

Cancellation of the reservation must be made immediately, but at least 7 days before the start of the reservation. Cancellations can be made by phone, email or text message (including Whatsapp). In the event of cancellation, we will refund 25% of the total payment only and only for a compelling reason and on a case-by-case basis.

However, we will try to offer alternative accommodation for the coming weeks, in which case the final payment already paid will be transferred directly to the new reservation. In such a case, we will not compensate for the possible difference between the old and new accommodation, regardless of the size of the cottage. If the new accommodation is more expensive, we will charge the excess part. In addition, we will charge an additional fee for the arrangements resulting from the changes.

4. Illness, accident, death or global conflict/epidemic

We will refund 25% of the total payment for a cancelled reservation if there is a compelling reason. In this case, it is a serious illness of the customer or their loved one, a serious accident, death or other unexpected and serious event such as a fire in the apartment. A close person is considered a spouse or common-law partner, child, parent, parent-in-law, sibling, grandchild, grandparent or travel companion with whom the guest intends to stay. We recommend that everyone take out travel insurance to cover any rental costs. Please ask your insurance company for more information.

In the event of a global conflict or epidemic (Coronavirus 2020), we will try to reschedule the reservation to a new date. We do not issue refunds and refunds are processed on a per-reservation basis.

The customer must notify the accommodation provider of the reason for non-arrival without delay and must provide reliable documentation, such as a medical certificate, police report or insurance company statement. The documentation must be submitted within a reasonable time after the customer has received the statement.

Any case, we will charge handling fee 30 € every transactions.

5. Customer’s liability for damages and risks her pets or property to the accommodation, the furniture or accessories, and of other guests or their property. If any furniture, lighting fixtures or anything else that has been damaged in connection with the arrival date is found on the property, you must immediately inform number below. In such a case, such damages may be charged to the right persons.

Failure to notify may, in the worst case, cause a charge for you even if the damage occurred before you entered the accommodation.

Running out of water in the well is something we can’t do anything about. This is the risk that the booker has taken when making the reservation. We will not compensate for any problems caused by this. This is a natural phenomenon. Power outages are usually regional, so in these situations the network operator is responsible.

6. Using the Reservation Calendar

In the booking calendar you can conveniently make and see free rental periods. Free days that can be booked are marked in green. Red has reserved days. Yellow has open bookings that are being processed. When selecting days, allow the calendar to select a minimum of 2 nights, (3 blocks). It is therefore not possible to select 1 night bookings using the calendar. but by contacting us by phone or email, accommodation can also be provided for one night.

For longer periods, you can book by clicking on the start date and end date, at which point the calendar will automatically calculate the price offered for the desired time. You can write in the free field, for example if you want to buy a cleaning service or rent bed and towel sets, or if you have a pet coming. After you submit your reservation, the reservation will appear as a yellow, open reservation. In this mode, we will review and confirm your reservation.

We will contact you by email if there are any deficiencies in your booking, we need more information or if the booking fails for any reason. If the booking is accepted, you will be notified by email. The email will include the bank details used to pay the cottage rent. If you need an invoice for the rent, want to edit or cancel the booking, this can only be done by contacting us by email or calling. It is not possible to cancel from the reservation system